Privacy Policy
Effective Date: June 16, 2025 | Last Updated: June 16, 2025
Your Privacy Matters
Canadian Auto Recyclers is committed to protecting your privacy and personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. INFORMATION WE COLLECT
Personal Information:
- Name, email address, and phone number
- Mailing address and postal code
- Payment information (handled by secure third-party processors)
Vehicle Information:
- Vehicle make, model, year, and condition
- Vehicle Identification Number (VIN) when provided
- Location for pickup services
- Photos of the vehicle (when submitted)
Technical Information:
- IP address and browser information
- Website usage data through cookies and analytics
- Communication logs (SMS, email interactions)
2. HOW WE USE YOUR INFORMATION
- Provide instant quotes for your vehicle
- Arrange vehicle pickup and coordinate with our recycling partners
- Send SMS notifications about pickup status and scheduling
- Process payments and complete transactions
- Respond to your inquiries and provide customer support
- Improve our services and website functionality
- Comply with legal and regulatory requirements
- Prevent fraud and ensure transaction security
3. INFORMATION SHARING AND DISCLOSURE
Authorized Auto Recycling Partners: We share necessary vehicle and contact information with licensed auto recycling companies to facilitate pickup and payment services.
Service Providers: We may share information with trusted third-party service providers including:
- NotificationAPI (SMS notifications)
- Supabase (secure data hosting)
- Payment processors (secure transaction handling)
- Google Analytics (website performance analysis)
Legal Requirements: We may disclose information when required by law, court order, or regulatory authority.
We never sell your personal information to third parties for marketing purposes.
4. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information:
- Encrypted data transmission (SSL/TLS)
- Secure database storage with access controls
- Regular security assessments and updates
- Staff training on privacy and security practices
- Limited access on a need-to-know basis
5. YOUR PRIVACY RIGHTS (UNDER PIPEDA)
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of Consent: Withdraw consent for certain uses (where consent is the legal basis)
- Complaint: File a complaint with the Privacy Commissioner of Canada
To exercise these rights: Contact us at sale@canadianautorecyclers.com or +1 778-955-0309
6. DATA RETENTION
- Personal information is retained only as long as necessary for the purposes outlined in this policy
- Transaction records may be kept for up to 7 years for tax and legal compliance
- Marketing communications: Until you unsubscribe or withdraw consent
- Website analytics data: Aggregated and anonymized after 26 months
7. COOKIES AND WEBSITE ANALYTICS
Our website uses cookies and similar technologies to:
- Remember your preferences and improve user experience
- Analyze website traffic and performance (Google Analytics)
- Enable certain website features and functionality
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
8. THIRD-PARTY SERVICES
We work with the following third-party services, each with their own privacy policies:
- Google Analytics: Website analytics and performance tracking
- Licensed Auto Recyclers: Vehicle pickup and recycling services
9. INTERNATIONAL DATA TRANSFERS
Some of our service providers may store or process data outside of Canada. When this occurs, your information remains protected by contractual safeguards and this privacy policy.
10. CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time. When we make significant changes, we will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you by email or SMS for material changes
11. CONTACT INFORMATION
Privacy Officer: Canadian Auto Recyclers
Email: sale@canadianautorecyclers.com
Phone: +1 778-955-0309
Address: Vancouver, BC, Canada
Privacy Commissioner of Canada:
If you have concerns about how we handle your personal information, you may also contact the Privacy Commissioner of Canada at www.priv.gc.ca
By using our services, you acknowledge that you have read and understood this Privacy Policy.